Cyncly Retail One is a web-based application. Open it in a compatible web browser. You do not need to install a desktop or mobile app for normal use.
For the best experience, use Google Chrome.
Supported Browsers
Use the most recent available version of a compatible browser.
| Browser | Compatibility |
|---|---|
| Google Chrome | Preferred |
| Microsoft Edge | Compatible |
| Safari | Compatible |
Keep your browser updated to receive the latest security, compatibility, and performance improvements.
Device Guidance
You can use Cyncly Retail One on a desktop computer, laptop, tablet, or phone.
A desktop or laptop is the best choice for longer sessions, setup tasks, and workflows that require more information on the screen.
Tablets and phones work well for quick updates, review tasks, and work away from a desk.
Mobile and Tablet Support
Because Cyncly Retail One runs in a browser, the device must support a current operating system and a current compatible browser.
Use these guidelines when choosing a mobile device:
- iPhone or iPad: Use a device that can receive current operating system and browser updates.
- Android phone or tablet: Use a device that can run a current version of Chrome.
- For regular tablet use: Choose a larger screen when users need to review more information at one time.
- For regular phone use: Use phones primarily for quick access, short sessions, and simple updates rather than setup or detail-heavy work.
If a phone or tablet can no longer receive current browser or operating system updates, it may not be a good fit for regular Cyncly Retail One use.
Network Requirements
If you cannot open Cyncly Retail One or complete sign-in, ask your IT team to check whether:
- your company firewall is blocking traffic to
one.cyncly.ai myaccount.cyncly.comis allowed by your network- web filtering, proxy tools, or SSL inspection are interfering with sign-in or page content
- browser extensions or managed browser policies are blocking scripts, cookies, or redirects required by the site
If you still cannot access Cyncly Retail One after checking these settings, contact Cyncly Support.